AGREEMENT TO TERMS

These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Classy Luxury Essentials (“we,” “us” or “our”), concerning your access to and use of the [classyluxuryessentials.com] website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”).

You agree that by accessing the Site, you have read, understood, and agree to be bound by all of these Terms and Conditions. If you do not agree with all of these Terms and Conditions, then you are expressly prohibited from using the Site and you must discontinue use immediately.

Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms and Conditions at any time and for any reason.

It is your responsibility to periodically review these Terms and Conditions to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms and Conditions by your continued use of the Site after the date such revised Terms and Conditions are posted.

PRIVACY POLICY

This privacy policy ("policy") will help you understand how Classy Luxury Essentials ("us", "we", "our") uses and protects the data you provide to us when you visit and use our website ("website", "service").

We reserve the right to change this policy at any given time, of which you will be promptly updated. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.

What User Data We Collect

When you visit the website, we may collect the following data:

Your IP address.
Your contact information and email address.
Other information such as interests and preferences.
Data profile regarding your online behavior on our website.

Why We Collect Your Data

We are collecting your data for several reasons:

To better understand your needs.
To improve our services and products.
To send you promotional emails containing the information we think you will find interesting.
To contact you to fill out surveys and participate in other types of market research.
To customize our website according to your online behavior and personal preferences.

Safeguarding and Securing the Data

Classy Luxury Essentials is committed to securing your data and keeping it confidential. Classy Luxury Essentials has done all in its power to prevent data theft, unauthorized access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online.

Our Cookie Policy

Once you agree to allow our website to use cookies, you also agree to use the data it collects regarding your online behavior (analyze web traffic, web pages you spend the most time on, and websites you visit).

The data we collect by using cookies is used to customize our website to your needs. After we use the data for statistical analysis, the data is completely removed from our systems.

Please note that cookies don't allow us to gain control of your computer in any way. They are strictly used to monitor which pages you find useful and which you do not so that we can provide a better experience for you.

If you want to disable cookies, you can do it by accessing the settings of your internet browser.

Links to Other Websites

Our website contains links that lead to other websites. If you click on these links Classy Luxury Essentials is not held responsible for your data and privacy protection. Visiting those websites is not governed by this privacy policy agreement. Make sure to read the privacy policy documentation of the website you go to from our website.

Restricting the Collection of your Personal Data

At some point, you might wish to restrict the use and collection of your personal data. You can achieve this by doing the following:

When you are filling the forms on the website, make sure to check if there is a box which you can leave unchecked, if you don't want to disclose your personal information.

If you have already agreed to share your information with us, feel free to contact us via email and we will be more than happy to change this for you.

Classy Luxury Essentials will not lease, sell or distribute your personal information to any third parties, unless we have your permission. We might do so if the law forces us. Your personal information will be used when we need to send you promotional materials if you agree to this privacy policy.

WARRANTIES AND LIMITATION OF LIABILITY

Items You Purchase. You understand that Classy Luxury Essentials does not manufacture any of the items sold through our Services. We import the products and we can only guarantee their quality and authenticity. Any legal claim related to an item you purchase must be brought directly against the manufacturer of the item. You release Classy Luxury Essentials from any claims related to items sold through our Services, including for defective items, misrepresentations or items that caused physical injury (like product liability claims).

TERMS OF SALE

By placing an order with Classy Luxury Essentials, you are (i) offering to purchase a product, (ii) representing that you are of legal age to form a binding contact, and (iii) representing that all information you provide to us in relation to such order is true and accurate and you are an authorised user of the payment method provided. The receipt from us of an order does not constitute our acceptance of an order. we retain the right to refuse any order request made by you.

Prior to our acceptance of an order, verification of information may be required and we may reach out to you to do such verification. We reserve the right to limit the number of items ordered and to refuse service to you without prior notification. In the event that an item lists an incorrect price, either due to a typographical error or other error, we shall have the right to refuse or cancel such order regardless of whether the order is being or has been processed. If payment has already been made and the order is cancelled we shall credit your account or refund the incorrect price paid in full.

PRICING AND PAYMENT

The prices of Classy Luxury Essentials products are as quoted on the Website from time to time.

Prices include both VAT and delivery costs countrywide.Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Confirmation.

The Website contains a large number of Classy Luxury Essentials products and it is always possible that, despite our best efforts, some of the products listed on the Website may be incorrectly priced or not available. We will normally verify prices and availability as part of our dispatch procedure so that, where the correct price is less than our stated price, we will charge you the lower amount. If a product's correct price is higher than the price stated on the Website, we will either contact you for instructions before dispatching or reject your order and notify you of the rejection. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the Contract, refund you any sums you have paid and require the return of the product delivered to you.

Payment for all orders may be made by MPESA, credit or debit card on the checkout page. We accept payment by most major credit and debit cards, including American Express, Visa or MasterCard.

If you choose the manual payment method as your form of payment we will contact you and instruct you on how to pay. Payment may be on delivery if you are a resident of Nairobi. Persons outside Nairobi will be required to pay once we have dispatched the item and sent you a confirmation that the item has been dispatched. For orders outside Nairobi, we will not deliver the item to you unless we have received the payment by close of business (5:00 pm) of the date of dispatch.

You should be aware that online payment transactions are subject to validation checks by your card issuer. We are not responsible if your card issuer declines to authorise payment for any reason.

We carry out a standard pre-authorisation check on your payment card at the time you place an order, and our products will not be dispatched until payment for the full costs of the order has been authorised. Your card issuer may charge you an online handling fee or processing fee.

RETURN AND REFUND POLICY

Thanks for purchasing our products at www.classyluxuryessentials.com ('our website') operated by Classy Luxury Essentials.

In order to be eligible for a refund, you have to return the product within 7 calendar days of your purchase. The product must be in the same condition that you receive it, meaning in its original packaging, sealed and unused, undamaged in any way.You’ll also need the receipt or email confirmation sent from our website for proof of purchase.

To start a return, you can contact us at info@classyluxuryessentials.com or on our phone numbers provided. We may request you to share information on the product such as sharing photos of the item initially for us to confirm the item and its state. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

After we receive your item, our team of professionals will inspect it and if acceptable, process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 7 calendar days have passed, you will not be eligible for a refund.

If anything is unclear or you have more questions feel free to contact our customer support team.